Update on SeniorLine from Third Age

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SeniorLine, a programme of Third Age.

FREEPHONE 1800 80 45 91 Open 10am to 10pm every day

Established 22 years ago, SeniorLine is the national peer-to-peer and confidential Freephone service offering a listening ear, befriending and guidance support to older people. Open 365 days a year, from 10am to 10pm, this cost effective service is provided by 179 professionally trained older volunteers.

People call for a variety of reasons including loneliness, anxiety, depression or other mental health issues, seeking information or guidance on practical matters, over family problems or financial concerns. As older people themselves, our volunteers are well placed to listen and understand these concerns, and provide reassurance, up to date information, and referrals to our wide network of partners. External evaluations of SeniorLine have consistently confirmed its relevance and effectiveness, while quality is underpinned by continuous professional development of our volunteers.

During the Covid 19 crisis, SeniorLine has continued its broad range of work as well as preparing and supporting our volunteers to deal with the new and ongoing issues. Current callers are experiencing practical and emotional difficulties, and in some cases their mental health is being negatively impacted by the current situation. SeniorLine volunteers are supporting all to understand and adapt to a continuously changing situation and to take advantage of community supports and services. This work continues as we move into the future.

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